SJL Insurance Services is thrilled to announce its attainment of the Feefo Gold Trusted Service Award 2024, a distinguished honour recognizing businesses that consistently provide an outstanding customer experience.

Launched in 2014, the Feefo Trusted Service Awards stand as an independent mark of excellence, spotlighting brands that leverage the platform to gather verified reviews and consistently garner exceptional feedback from their customer base. Setting itself apart from other accolades, this acknowledgment authentically underscores a company’s dedication to delivering top-tier customer service, drawing valuable insights from genuine customer feedback.

SJL opted to switch to Feefo in 2023 in order to ensure verified reviews and deploy evidence of trustworthiness on our emails, website and additional marketing materials.

With a vast portfolio encompassing over 6,500 brands, Feefo holds the position of the world’s largest provider of verified reviews. It empowers businesses to better understand their customers by analysing authentic feedback and gain valuable insights into evolving trends, needs, and habits.

Despite an upswing in consumer confidence since 2021, attributed to improvements in living standards, a prevailing sense of cautious spending persists among consumers. Brands that stand out in this environment are those that prioritise service excellence and implement a customer advocacy strategy. This award celebrates brands that not only meet but exceed standards, going the extra mile.

To qualify for the Gold Trusted Service Award, businesses must have amassed a minimum of 50 reviews between January 1st, 2023, and December 31st, 2023, with a Feefo service rating falling within the range of 4.5 to 5.

Simon Lancaster, our CEO commented, “The reception of the Trusted Service Award from Feefo is extremely satisfying for us. Ensuring our customers’ satisfaction remains our top priority. The fact that this award is grounded in authentic feedback from our customers provides assurance that we consistently deliver an exceptional level of service. It stands as a testament to the unwavering dedication of our staff who diligently listen to our customers and uphold their satisfaction and expectations, particularly in times when financial constraints are prevalent. As we embark on 2024, our commitment is unwavering – to continue listening to our customers and delivering precisely what they need.”